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Essay heading: Phillip Crossby 's Message
Essay specific features
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Biographies |
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| Date added: |
December 16, 2005 |
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1 / 272 |
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Essay content:
He does not believe that workers should take prime responsibility for poor quality; the reality, he says, is that you have to get management straight. In the Crosby scheme of things, management sets the tone on quality and workers follow their example; whilst employees are involved in operational difficulties and draw them to management's attention, the initiative comes from the top... displayed 300 characters
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He does not believe that workers should take prime responsibility for poor quality; the reality, he says, is that you have to get management straight. In the Crosby scheme of things, management sets the tone on quality and workers follow their example; whilst employees are involved in operational difficulties and draw them to management's attention, the initiative comes from the top... displayed next 300 characters
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