Phillip Crossby 's Message

Essay specific features

 

Issue:

Biographies

 

Written by:

Christina S

 

Date added:

July 15, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

1 / 272

 

Was viewed:

4523 times

 

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Essay content:

Zero defects means that the company's objective is 'doing things right first time'. This will not prevent people from making mistakes, but will encourage everyone to improve continuously. In the Crosby approach the Quality Improvement message is spread by creating a core of quality specialists within the company...
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There is strong emphasis on the top-down approach, since he believes that senior management is entirely responsible for quality. The ultimate goal is to train all the staff and give them the tools for quality improvement, to apply the basic precept of Prevention Management in every area. This is aided by viewing all work as a process or series of actions conducted to produce a desired result...
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