In this kind of situation they have some kind of bias against the person such as age or even sex. Let's say that a person who calls customer service on a prepaid credit card, everyone asks the same questions whether they are male or female. Word has gotten out that the male callers are not sympathetic enough and the customers would be more willing to cooperate with a female, even though they both male and female ask the same questions and in the same manner...
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Word has gotten out that the male callers are not sympathetic enough and the customers would be more willing to cooperate with a female, even though they both male and female ask the same questions and in the same manner. That is what I call biased, I too am known for that from time to time when it comes to my field...
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