Portman Hotel

Essay specific features

 

Issue:

Business

 

Written by:

Shelley T

 

Date added:

May 20, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

6 / 1579

 

Was viewed:

9072 times

 

Rating of current essay:

 
Essay content:

In essence, what FAE suggests is that we, as human beings, tend to be too judgmental of others based on what sort of person they are with a general disregard for outside, situational forces beyond their control. So how does this relate to The Portman Hotel personnel dilemma and what can we do to resolve it? One great example of this error in action involves the disdain Spencer Scott, the director of guest room services, has towards the PVs...
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He criticizes them for always taking on additional tasks and pursuing new needs. He goes on by saying that they want to do everything and, therefore, suffer from short attention spans. Case in point, this is exactly what FAE is warning us about. Scott has forgotten that the hotel's core, the essence of their differentiation from other luxury hotels, is the undivided service they provide to their patrons/guests...
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