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Problem Solution: Global Communications

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New services through partners will be sought so further cost reductions can be achieved by outsourcing call centers currently hosted in the United States overseas to India and Ireland. What management has failed to do is related to organizational communication. GC has failed to reach out to many of the stakeholders...
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What management has failed to do is related to organizational communication. GC has failed to reach out to many of the stakeholders. GC has failed to follow the Perceptual Process Model of Communication (Kreitner & Kinicki, 2004, p. 521). This lack of direct communication has caused the employees to rely on the "grapevine" for information (McShane & Von Glinow, 2004 p...
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