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Project Management Case Study - Caminhos De Ferro Portugueses

Essay specific features

 

Issue:

Technology

 

Written by:

Andrew J

 

Date added:

June 19, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

7 / 1853

 

Was viewed:

7404 times

 

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Essay content:

Changes in domestic and community legislation led to the transport services and the infrastructure management being separated in 1997. While CP continues to run the transport operations it underwent a profound change in order to adapt itself to the market by organising itself into Business Units capable of satisfying the needs of the different types of customers – Freight Transport (CP Carga), Urban services (CP Lisboa and CP Porto), Long Distance services (CP Longo Curso and CP Regional) and High Speed services...
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Eng? Jose Gaspar, IT Director, CP, continues, “In responding to the market, CP has made deep structural changes. We have significantly improved the quality of services, invested heavily in new rolling stock and started the process of working with other transport operators and become a much more customer-oriented company...
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General issues of this essay:
A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD. A more customer oriented business Case Study: Inductotherm Customer Relationship Building Customer Relationship Management Customer Relationship Management Customer Relationship Management Customer Relationship management customer relationship management Project Management Case Study, Millau Viaduct Starbucks: Delivering Customer Service – Case Study Wal-Mart Customer Drive Object-oriented Database Management Systems Call Center Case Study - Customer Contact Center Customer Relationsihp Management Project Management Case Study - Caminhos De Ferro Portugueses
 

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