H., & Render, B. (2006). Operations management. (8th ed.). Upper Saddle River, NJ: Prentice-Hall. (Cloth Bound, with CD included.) Pete Williams California Dept. of Parks. (1995). The Art of Service Recovery. The Public Sector Net Work News. p.1-2. Retrieved from http://deming.ces.clemson.edu/pub/tqmbbs/tools- techs/recovery...
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(8th ed.). Upper Saddle River, NJ: Prentice-Hall. (Cloth Bound, with CD included.) Pete Williams California Dept. of Parks. (1995). The Art of Service Recovery. The Public Sector Net Work News. p.1-2. Retrieved from http://deming.ces.clemson.edu/pub/tqmbbs/tools- techs/recovery.txt Shaub. M. A. (2002)...
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