This research will focus on call center management function of BPO. Initially, one of the main drivers for foreign BPO was cost savings mainly due to currency market fluctuations as well as associated lower labour wages. The benefit from a foreign destination BPO agreement can account for cost savings of 20% to 65% (Rayn 2003:1) depending on the country from where BPO services are sourced...
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The benefit from a foreign destination BPO agreement can account for cost savings of 20% to 65% (Rayn 2003:1) depending on the country from where BPO services are sourced. South Africa is already recognised as one of the most favourite Business Process Outsourcing destinations in Africa as South Africa has already proven to have the capacity and capability in the most important factors when considering a BPO initiative...
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