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Essay heading: Service Blueprinting
Essay specific features
| Issue: |
Business |
| Written by: |
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| Date added: |
December 24, 2000 |
| Level: |
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| Grade: |
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| No of pages / words: |
46 / 12880 |
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0 times |
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Essay content:
They also sincerely
thank the individuals who contributed to the case studies including: Greg Reid and Maynard
Skarka of Yellow Transportation (YRC Worldwide); Renee Ryan, formerly of ARAMARK and currently
with Best Western International; Mark Rosenbaum, consultant to Marie Stopes International and a
professor at Northern Illinois University; Rick Mears of the San Francisco Giants; and Sara Moulton
Reger of IBM...
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They also thank Lynn Shostack for the vision she provided over twenty years ago that
has inspired the evolution of service blueprinting. In addition the authors thank three anonymous
reviewers and the editor at California Management Review for their helpful and constructive comments
on earlier drafts of this paper...
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