An outline of the training process was created and presented to senior management. The response was non-plus, which instilled a great amount of concern to Smithers. The cold response from senior management clearly indicated that their support in the implementation o this new program was questionable...
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Sigtek's approach to change involved choosing one manager from the engineering and operations sector respectively to be trained as site instructors for TQM. They in turn would train other employees to implement TQM. There was already a history of discontinuity between Smithers and Murphy. There was no unified team effort between these to key players...
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