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Essay heading: Southwest Airlines
 
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Date added: March 31, 2007
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In this book, Kelleher is quoted commenting on the type of person the company recruits: "We look for attitudes; people with a sense of humor who don't take themselves too seriously. We'll train you on whatever it is you have to do, but the one thing that Southwest cannot change in people is inherent attitudes" (Freiberg, 1998) This is an area in which Southwest just will not compromise...
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In this book, Kelleher is quoted commenting on the type of person the company recruits: "We look for attitudes; people with a sense of humor who don't take themselves too seriously. We'll train you on whatever it is you have to do, but the one thing that Southwest cannot change in people is inherent attitudes" (Freiberg, 1998) This is an area in which Southwest just will not compromise...
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