There are times that the RN manager is able to handle emergency situations much better than a Medical Assistant. Their role is important in the healthcare field for many reasons because they are better trained in that field. The hospital Administration may not have as much contact with patients because their responsibility is the medical staff...
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Their involvement with patients occurs when the medical staff can not handle the situation at hand. For instance, if there is a complain about service, the patient would want to talk to a manager right away and the manager would be able to address the situation. This makes the patient feel better that it is taken care of right there because it shows that we do care for our patients as to what they say...
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