The company, through its CEO - Sir Terry Leahy, has taken the bold step of trying not to focus on the usual corporate mantra of ‘maximising shareholder value’, but focus more on the customers. The company believes that there is a clear focus on customer service at the top level management. What remains is whether Tesco will be able to maintain this focus now that it has gain popularity as a great corporate success story in UK, or if it will succumb to corporate arrogance as sometimes happens to dominant companies (Solar Navigator, 2007)...
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The company, through its CEO - Sir Terry Leahy, has taken the bold step of trying not to focus on the usual corporate mantra of ‘maximising shareholder value’, but focus more on the customers. The company believes that there is a clear focus on customer service at the top level management. What remains is whether Tesco will be able to maintain this focus now that it has gain popularity as a great corporate success story in UK, or if it will succumb to corporate arrogance as sometimes happens to dominant companies (Solar Navigator, 2007)...
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