The Customer Comes Second

Essay specific features

 

Issue:

Book Reports

 

Written by:

Latisha F

 

Date added:

March 3, 2012

 

Level:

University

 

Grade:

A

 

No of pages / words:

6 / 1492

 

Was viewed:

2742 times

 

Rating of current essay:

 
Essay content:

I found the management practices outlined by Mr. Rosenbluth to be innovative and applicable to all types of business, not just the travel industry. I was also very intrigued by some of the creative employment practices used by Rosenbluth International as well as their fight to stay alive in the travel industry following the tragic events of September 11, 2001 (9/11) (Rosenbluth, Prologue xi)...
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The idea of putting employees first seems simple enough, however in today’s corporate environment it is easy to get caught up in the traditional measures of corporate success and lose sight of taking care of a company’s most important asset, its people. It all starts with hiring the right people, and the book outlines some great strategies for doing just that...
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