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Essay

TQM

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Issue:

Social Issues

 

Written by:

Fran C

 

Date added:

May 11, 2013

 

Level:

University

 

Grade:

C

 

No of pages / words:

2 / 382

 

Was viewed:

4908 times

 

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Essay content:

TQM is based on quality management from the customer's point of view. TQM processes are divided into four sequential categories: plan, do, check, and act. In the planning phase, people develop and implement a solution, and decide upon a measurement to gauge its effectiveness; in the checking phase, people confirm the results through before-and-after data comparison; in the acting phase, people document their results, inform others about process changes, and make recommendations for the problem to be addressed in the next PDCA cycle...
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In 1988, when the Secretary of Defense directed all the Services to incorporate Total Quality Management (TQM) principles throughout their organizations, the Army has implemented various management initiatives to improve the way we do day-to-day business. They also teach the importance to total quality approach to management...
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