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TQM 5 performance objectives

Essay specific features

 

Issue:

Business

 

Written by:

Jeanne C

 

Date added:

March 10, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

8 / 2055

 

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3970 times

 

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Essay content:

To be able to improve performance effectively, it is important to identify the particular factors of performance to work with. Furthermore, it is important to find those factors that have a high impact on performance." (www.emeraldinsight.com) Performance improvement highlights processes and systems that need to be improved...
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Then, there is a follow-up with an action plan to improve the outcomes. The five main performance objectives are: ? Speed- how fast the process is being done? ? Cost- is it being bought down to minimum? ? Quality- How correctly the process is being done? ? Dependability- is it reliable? ? Flexibility- is the process being adjusted to customer requirements? We will discuss these five objectives using the drive-thru process of McDonalds: ? Speed- How much time does a customer spend in McDonalds drive-thru? McDonalds' drive-thru target is 90 seconds...
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