Overnight service (UPS Next Day Air) began in 1982 and was nationwide by 1985. Moving to Atlanta in 1991, the company began to work on its customer service. As part of a technology revamp, UPS created the electronic clipboard used by drivers to track packages and digitize signatures. In 1994 Teamsters staged a one?day strike to protest UPS' new per?package weight limit (raised from 70 to 150 pounds)...
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The next year the firm allowed rank?and?file employees to buy UPS stock. Nevertheless, in 1997 UPS was hit by a 15?day Teamsters strike that cost the company hundreds of millions of dollars. UPS settled the strike by combining part?time jobs into 10,000 new full?time positions; in 1998 the company headed off another labor threat by giving its pilots a five?year contract with pay raises...
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