Case study Ryanair

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Written by:

Gloria J


Date added:

June 8, 2012








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3 / 643


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Over ten months later, however, she booked another flight with the same airline. Her next credit card bill included two charges – one for the recent booking, and one for the booking from ten months earlier. The complainant suspected that Ryanair had associated her details with her previous booking, and had taken the opportunity to charge her credit card account for the first flight, to compensate for its own oversight...
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The complainant accepted that she owed the money for the first flight; but she maintained that she had given her credit card details in good faith on the first occasion, and it was hardly her fault that the airline had neglected to charge her at the time. It was not acceptable, in her view, that her credit card details – made available specifically for the second flight – should be appropriated to pay for the first flight...
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