Communication Issues within Maintenance Department atEsfahan Petrochemical Plant

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Mary I


Date added:

December 9, 2014







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20 / 5363


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INTRODUCTION 3 II. THE CASE DATA 4 III. FINDINGS 9 IV. CONCLUSION 13 APPENDICES 15 REFERENCES 22 GLOSSARY 22 ABSTRACT The purpose of this paper is to study current communication patterns and problems as well as to propose solutions to the problems related to inter-departmental communications in departmental networks delivering maintenance services to production facilities of a typical petrochemical plant...
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Esfahan Petrochemical Company is selected as the sample firm for this study, and communication patterns such as daily maintenance planning meetings, minutes of meeting and work orders as the main sources of information, and e-mail as the auxiliary information distribution mechanism are described. Problems such as lack of understanding of partners’ information needs, over reliance on key individuals, inadequate document management, work order investigation problems, release of projects by technical services, overhaul mismanagement over-competition, lack of defined communication methods and lack of inter-departmental process understanding, are discussed...
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