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Karen S


Date added:

February 23, 2017








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There is a tendency to be less formal or careful, which can sometimes provoke anger. Remember that direct, person-to-person contact is best for handling sensitive, difficult, complex, or emotional issues. Therefore, a company needs to implement etiquette rules for the following three reasons: professionalism, by using proper email language your company will convey a professional image, efficiency, emails that get to the point are much more effective than poorly worded emails, and protection from liability: employee awareness of email risks will protect your company from costly law suits...
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There are many etiquette guides and many different etiquette rules. Some rules will differ according to the nature of your business and the corporate culture. A few of these rules are to be concise and to the point, answer all questions, pre-empt further questions, use proper spelling, grammar & punctuation, answer swiftly, do not attach unnecessary files, do not write in all capitals, and read the email before you send it...
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