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Essay

FedEx quality

Essay specific features

 

Issue:

Business

 

Written by:

Blair M

 

Date added:

July 5, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

3 / 664

 

Was viewed:

4976 times

 

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Essay content:

FedEx did not become the largest shipping company by chance, they did it by focusing on their customers needs and making quality in their services a top priority. FedEx uses many different systems to maintain, monitor, or improve quality. The main quality control system is called (TQM) Total Quality management...
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This TQM system incorporates programs such as a formal Quality Improvement Process (QIP). The philosophy of the QIP program is that quality must be a way that FedEx does business not part of the time, but all of the time. As a result sayings such as "Do it right the first time", "Make the first time you do it the only time anyone has to", and "Q=P" (quality = productivity) are important parts of the FedEx culture...
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