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Written by:

Melissa W


Date added:

February 16, 2014








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4 / 1053


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They are introducing new products and services to reach a global customer base. Global Communications also wants to outsource its' technical call centers to Ireland and India. Outsourcing will lead to a reduction in costs and more expertise in technical support. The biggest challenge facing Global Communications is the care and concern of their current employees, who will most likely lose their jobs...
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Situation AnalysisIssue and Opportunity IdentificationGlobal Communications realizes that the telec... Global Communications Global Communications soon came to the realization if business and profits do not increase; they are facing going out of business completely. Over a three year period with the decline in profits of more than 50% the ability for the company to rebound is being questioned...
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