Help Desks
Essay specific features
Written by:
Jacqueline C
Date added:
December 5, 2013
Level:
University
Grade:
A
No of pages / words:
1 / 266
Was viewed:
2016 times
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Essay content:
Surveying the help desk users' level of satisfaction is also a useful tool, experts say. These results need to be shared with both the help staff and their clientele, to make sure their perceptions of the service level match, Seay said.Contrary to how it may appear, a busy help desk is not necessarily a bad thing, Johnson said...
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These results need to be shared with both the help staff and their clientele, to make sure their perceptions of the service level match, Seay said.Contrary to how it may appear, a busy help desk is not necessarily a bad thing, Johnson said."It's a sign of success -- you know, `If you build it they will come...
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