How To Turn Lost Sales into Buying Demand
Essay specific features
December 10, 2015
No of pages / words:
3 / 636
Rating of current essay:
an issue takes thought, while reaction just takes nervous energy!
Current Problems at Call Center
Call center staffed with inside sales is too busy to enter lost sales reason code and quantities.
Call center personnel have current metrics for number of orders entered per hour, total dollars
ordered per day, and so forth...
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Inside sales staff strongly feels that it is a waste of their time to
enter lost sales data manually for every line item the customer does not purchase – as
management reviews them on current metrics. Management sees the need for this lost sale
data (long term vision) but stresses and gives in to inside sales staff complaint of being too busy
to enter additional lost sale data...
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