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Essay

L.L. Bean

Essay specific features

 

Issue:

Business

 

Written by:

Xochitl R

 

Date added:

December 14, 2012

 

Level:

University

 

Grade:

A

 

No of pages / words:

7 / 1709

 

Was viewed:

7594 times

 

Rating of current essay:

 
Essay content:

Within a matter of weeks, the shoes began coming back. Ninety pairs were returned, the rubber bottoms separated from the tops" (L.L.Bean.com). Leon Leonwood Bean make good on his promise of 100% satisfaction guaranteed by replacing all boots that was returned and established a business with his customers that is still going strong today...
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That value lives on today at L.L.Bean. They still measure success by the customer's satisfaction and the guarantee upon which the company was founded that says "Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We will replace it, refund your purchase price or credit your credit card...
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