Operational Innovation (from HBS)

Essay specific features

 

Issue:

Business

 

Written by:

James G

 

Date added:

April 27, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

6 / 1447

 

Was viewed:

3910 times

 

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Essay content:

interstates. But in 2000, Schneider's growth slowed to a snail's pace, productivity dipped, and return on capital dropped. The company's managers had the insight to realize that more of the same would not get them out of the hole they were in?indeed, more of the same is what had gotten them into it...
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They determined that in a highly competitive industry such as theirs, which was suffering from enormous overcapacity, serving customers better than the competition was the key to success. Stretch goals were set for customer satisfaction, and a project was begun to tackle and improve one aspect of the company's interactions with customers, namely how it prepared and delivered responses to customer requests for proposals (RFPs)...
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