Organisational Transformation

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Frances S


Date added:

May 5, 2010








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2 / 348


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A true, high performance organization is one that achieves excellent results across the full range of key measures and not only sustains those results over a long period, but continues to improve. Australia Post's performance over the last decade measures up strongly against such tests as: * Service performance rising steadily to a record 96...
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Corporatization in 1989 created a sea change in the business: * Focusing management objectives and facilitating profit center-based measurement and management; * Injecting new, private sector management skills at senior management and board levels; and * Creating greater recognition of the need for customer-focused products and services, enhanced operational efficiency, and a performance-based culture...
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