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targeted to improve customer satisfaction, reducing production cycle time and reducing defects. Improvement in these areas usually represent dramatic cost saving to business, as well as opportunities to retain customers, capture new market, and build a reputation for top performing products and services...
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Worth to note that at GE, the Six Sigma program resulted in the following cost versus returns: 1. In 1996, cost of $200 million and return of $150 million 2. In 1997, cost of $400 million and return of $ 600 million 3. In 1998, cost of $ 400 million and return of more than $ 1 billion (3) Six Sigma changes how management operates...
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