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Written by:

Ethan M


Date added:

July 25, 2014








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7 / 1907


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And the leader asking the question does not need a ninety-minute presentation to substantiate a "gut-feel" answer. The first response by mid-management to the question is to look at cycle times, "Yeah, sure lean has worked! The cycle times have come down from 63 days to 45!" Immediately that person's detractor will chime in, "No, but we're producing the wrong product; it's sitting in the outlet!" or even worse, "We're spending tons of overtime to do it, Harry!" So the leader then asks to see the data on cycle times, margin mix, sales figures, inventories, and overtime...
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Two weeks later, the data is presented and the discussion has just begun. At the end of the quarter, somebody mentions a fulfillment metric and by the end of the year the leader is looking at pages of data with frequently contradictory insinuations and implications. The next response is to look at expenditure but everyone knows that simple expenditure is too simple a metric with too many variables to supply the meaning the leader is looking for...
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