Recommendations for Increased Productivity: Mumbai Call Center

Essay specific features

 

Issue:

Technology

 

Written by:

Charles B

 

Date added:

September 4, 2012

 

Level:

 

Grade:

B

 

No of pages / words:

5 / 1239

 

Was viewed:

2562 times

 

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Essay content:

As internal records detail, these issues have continued to affect the call center and remain unmitigated despite recent managerial reorganization. While the problem of employee productivity remains in the forefront, it is important to note that the issue is systemic of much larger issues relating to the workplace and current company guidelines...
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Much of the research gathered has focused on similar situations at other foreign-based corporations housing local operations in the greater Mumbai area. Additional information was obtained through Change Management Consulting & Training, LLC (CMCT), a firm that specializes in providing assessment of organizational culture as well as the integration of business management and cross-cultural training in foreign settings...
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