REPORT ON SERVICE STANDARDS IN Singapore CINEMAS
Essay specific features
September 20, 2016
No of pages / words:
12 / 3081
Rating of current essay:
To examine whether service levels have improved and how to achieve service excellence, several sub-committees were set up under Mr. Christopher Fernandez?fs authorization to evaluate different industries. We are from one of the sub-committees that evaluate the customer service in entertainment industry, which includes cinemas, theme parks and museums...
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The local media industry alone had an annual turnover of $10 billion, contributing 1.56 per cent to Singapore?fs GDP and employing 38,000 people. Cinema industry is a significant component of it.
With four companies dominating the market, Cathay Cineplexes, Eng Wah Organization, Golden Village and Shaw Organization, there are nearly thirty cinemas in this small country...
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