Rich Teerlink - Harley Davidson

Essay specific features

 

Issue:

Business

 

Written by:

Thomas G

 

Date added:

August 29, 2013

 

Level:

University

 

Grade:

B

 

No of pages / words:

3 / 827

 

Was viewed:

4736 times

 

Rating of current essay:

 
Essay content:

He has an off-beat style, and he tells a great story about how Harley-Davidson went from being a laughingstock in the early 1980's to the high performing "lifestyle company" that it is today. He credits most of this turnaround with how Harley-Davidson treated its employees and its customers. In his talk he made reference to a graph (never displayed) that suggests employee moral (or involvement) and customer satisfaction have a direct impact on the bottom line of the company...
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In his talk he made reference to a graph (never displayed) that suggests employee moral (or involvement) and customer satisfaction have a direct impact on the bottom line of the company. In his talk he said something to the effect of "If you have happy employees and happy customers, profitability will take care of itself...
displayed next 300 characters

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