Riordan

Essay specific features

 

Issue:

Business

 

Written by:

Desiree H

 

Date added:

July 4, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

5 / 1281

 

Was viewed:

9245 times

 

Rating of current essay:

 
Essay content:

Because of declining sales and uneven profits over the past two years, Riordan adopted a customer-relationship management (CRM) system. Primarily sales teams instead of single salespeople, with each team focusing on a particular customer segment, now service customers. Teams typically include a sales person, product engineering specialist and customer service representatives...
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Teams typically include a sales person, product engineering specialist and customer service representatives. The hope is that the team approach will improve sales. As changes have been implemented, employee retention numbers have declined. The company recently conducted an annual employee survey, which showed a decrease in overall job satisfaction, particularly in the areas of compensation and benefits...
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