Essay specific features
August 17, 2014
No of pages / words:
6 / 1641
Rating of current essay:
This system used the Deming Wheel in order to achieve optimum performance levels throughout the organization. With these new policies in place, Schulze lead Ritz Carlton to the first recipient of the Malcolm Baldridge National Quality Award for Service.
The 1999 Ritz-Carlton application summary is as follows:
Criteria 1: Leadership
"Plan" ? There are seven specific decisions collectively made by Senior Leaders to set direction for business excellence:
· 10 year vision · Strategy
· 5 year mission · Methods
· 3 year objective · Foundation
· 1 year tactic
The senior leaders formed the Gold Standards, which are comprised of the Credo, The Basics, Three Steps of Service, the Motto, and the Employee Promise...
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Together, the Gold Standards have the ability to empower employees to take initiative in thinking and acting with innovation and independence, for the overall benefit of not only the company, but the customers as well.
"Do" ? Specific actions by senior leaders in order to properly manage the new leadership approach are made up of three salient processes:
· Ensuring each new hotel's goods and services are characteristic of all other Ritz Carlton's on opening day...
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