Ritz Carlton

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Shirley V


Date added:

January 23, 2016








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3 / 664


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The operations strategy supports the business strategy by proactively reducing service related problems before they are necessarily seen in financial results. The data indicates that quality problems are heavily concentrated in a particular area ? ?Room Clean'. There are 14 specific days when the defects are particularly out of control...
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There are 14 specific days when the defects are particularly out of control. These days are highlighted in the attached analysis. With respect to the room clean defect only, there are 8 days out of control. Looking at room clean defects by day and total defects as a percent of occupancy indicates that weekends (especially) Sunday are the days most likely to result in a higher number of defects...
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