Root Cause Analysis

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Written by:

Calvin K


Date added:

January 16, 2017








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2 / 513


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Most time we are more focused on the products, such as home networking, CHSI speeds, ect. If we focus our attention on the demopgraphic, economical locations that have the higher profitability then we can geer our services towards those who will maximize our revenue. Churn refers to what happens when a user leaves a service, and "service" in this case can describe almost anything from a dialup ISP account to a list of service subscription...
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Churn is the major concern of almost any e-business, if only because it's so hard to attract users in the first place. Most sites, therefore, have tried to develop "sticky" services to keep us coming back, or encourage us to give them basic pieces of information so they can keep in touch with us. Poor customer service and "consumer hostile" policies: Stories are legion about consumers waiting at home all day for the cable guy who never shows up...
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