Service Operation Management
Essay specific features
Written by:
Marsha W
Date added:
September 12, 2014
Level:
Grade:
A
No of pages / words:
5 / 1344
Was viewed:
183 times
Rating of current essay:
Essay content:
childcare experience are inseparable, the critical challenge is manage both outcomes and experience simultaneously)
? Managing the customer( requires careful design the processes that handle back office activities but especially those that handle with customer e.g. good atmosphere, feeling and attitudes)
? Managing in real time( service cannot be delayed or put off, no undo or rewind button, so have to manage resources, staff to create appropriate culture for the real time service...
displayed 300 characters
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childcare experience are inseparable, the critical challenge is manage both outcomes and experience simultaneously)
? Managing the customer( requires careful design the processes that handle back office activities but especially those that handle with customer e.g. good atmosphere, feeling and attitudes)
? Managing in real time( service cannot be delayed or put off, no undo or rewind button, so have to manage resources, staff to create appropriate culture for the real time service...
displayed next 300 characters
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