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Issue:

English

 

Written by:

Angela B

 

Date added:

December 5, 2010

 

Level:

University

 

Grade:

A

 

No of pages / words:

2 / 298

 

Was viewed:

8820 times

 

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Essay content:

For example, Arussy received a question from a SearchCRM.com reader who manages a fleet of truck drivers, who was wondering about ways to improve the customer experience. Arussy advised this fleet manager to embrace the role of his drivers as the "delivery on the promise" professionals, meaning they are the action behind the promises and commitments made by the sales force...
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Arussy advised this fleet manager to embrace the role of his drivers as the "delivery on the promise" professionals, meaning they are the action behind the promises and commitments made by the sales force. As Arussy said, "They are experience creators in every way that they conduct themselves: clothing, appearance, language, etc...
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