Total Quality Management

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Janet B


Date added:

March 15, 2013








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The third is you must be process centered, the process must be defined and the performance must be measure continuously monitored in order to detect unexpected variation.
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"The philosophy of TQM can be summarized as a management system for a customer focused organization that involves all employees in continuous improvement of all aspects of the organization." This system uses strategy, data, and effective communication to create quality discipline into the activities of the organization...
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