A Systems Approach To Performance Measurement In Hospitality

Essay specific features

 

Issue:

Book Reports

 

Written by:

Lisa G

 

Date added:

November 14, 2013

 

Level:

University

 

Grade:

A

 

No of pages / words:

3 / 645

 

Was viewed:

6431 times

 

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Essay content:

Even though I have limited experience working in hotels (my experience comes from working in restaurants), it is still interesting to me how hotels are able to manage large amounts of staff and resources when only part of the business is forecasted. For example, a hotel may be forecasted to have an 80% occupancy rate, but do to circumstances beyond the hotel’s control, the actual occupancy may rise to 100% or drop to 50%...
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I have always been interested in the methods hotel’s used to handle this type of situation. Processes in hotels are very important. Because of the large amount of staff, large amounts of resources and the large amount of work to be done, it is important that the hotel uses a five-point framework to develop a systems approach to the work...
displayed 300 characters

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