Customer Satisfaction Survey

Essay specific features

 

Issue:

Book Reports

 

Written by:

Pauline C

 

Date added:

September 5, 2014

 

Level:

University

 

Grade:

B

 

No of pages / words:

5 / 1172

 

Was viewed:

9119 times

 

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Essay content:

Its basic aim is to find out whether customers are satisfied? The best way to find out whether customers are satisfied is to ask them. When To Conduct A Customer Satisfaction Survey The best time to conduct a customer satisfaction survey is when the experience is fresh in their minds. If you wait to conduct a survey, the customer's response may be less accurate...
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If you wait to conduct a survey, the customer's response may be less accurate. He may have forgotten some of the details. She may answer about a later event or may color the answers because of confusion with other visits. Type of satisfaction to be measured There are two types of satisfaction surveys, transactional and image-based...
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