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Essay

Dell Computers: Field Service For Corporate Clients

Essay specific features

 

Issue:

Book Reports

 

Written by:

Doris M

 

Date added:

August 11, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

12 / 3155

 

Was viewed:

6033 times

 

Rating of current essay:

 
Essay content:

Critical to her decision to purchase mid-range and high servers and support services from Dell is the reliability of the products and on-site support. Kapoor’s primary concern is Dell’s focus on low inventory and lean production may prevent it from offering the same level of service as its competitors - IBM, HP, Compaq, and Sun...
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Contrary to Dell’s core cost leadership strategy and “box-pusher” beliefs, mid-range and high-end servers require proprietary technology. As a result, Kapoor is not convinced that Dell’s existing structure can be relied upon to provide the support services (typically 24 x 7 x 365, four hour response times) for servers that characteristically host mission critical applications...
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