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Dell Computers: Field Service For Corporate Clients
Essay specific features
Written by:
Doris M
Date added:
August 11, 2014
Level:
University
Grade:
A
No of pages / words:
12 / 3155
Was viewed:
6030 times
Rating of current essay:
Essay content:
Critical to her decision to purchase mid-range and high servers and support services from Dell is the reliability of the products and on-site support. Kapoor’s primary concern is Dell’s focus on low inventory and lean production may prevent it from offering the same level of service as its competitors - IBM, HP, Compaq, and Sun...
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Contrary to Dell’s core cost leadership strategy and “box-pusher” beliefs, mid-range and high-end servers require proprietary technology. As a result, Kapoor is not convinced that Dell’s existing structure can be relied upon to provide the support services (typically 24 x 7 x 365, four hour response times) for servers that characteristically host mission critical applications...
displayed 300 characters
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