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Delta, Northwest Airlines, and Vancouver Airport: The Business Value of Customer Self-Service Kiosks

Essay specific features

 

Issue:

Book Reports

 

Written by:

William S

 

Date added:

October 9, 2013

 

Level:

University

 

Grade:

A

 

No of pages / words:

2 / 376

 

Was viewed:

8625 times

 

Rating of current essay:

 
Essay content:

Thus, more than half of eligible customers now choose one of Northwest’s self-service check-in options, a record high. At the carrier’s Detroit World Gateway and Minneapolis/St. Paul airport hubs, usage has averaged 70 percent. Systemwide usage has continued to soar through the end of 2004. “On May 1, 2004 our Minneapolis/St...
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Paul airport hubs, usage has averaged 70 percent. Systemwide usage has continued to soar through the end of 2004. “On May 1, 2004 our Minneapolis/St. Paul hub achieved a record 74 percent of check-in transactions performed through one of our convenient self-service check-in options,” said Al Lenza, vice president of e-commerce and distribution...
displayed 300 characters

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