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Essay

Management and Leadership

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Issue:

Book Reports

 

Written by:

Daryl R

 

Date added:

December 31, 2011

 

Level:

University

 

Grade:

A

 

No of pages / words:

6 / 1649

 

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1828 times

 

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1-2). The benefits associated with TQM includes higher quality, lower cost products and services that aligns with customer demands (Zbaracki, 1998). The ability of a company to respond to the needs of its customers measures the overall success of that company. Many organizations may ask the question, what is quality? As Hick (1998) explains, "quality is meeting or exceeding the needs and expectations of the customer" (p...
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Many organizations may ask the question, what is quality? As Hick (1998) explains, "quality is meeting or exceeding the needs and expectations of the customer" (p.1). What exactly are the expectations of the customers? It is now the responsibility of the organization to define those needs. Perhaps Biech (1994) provides a simpler picture, "Quality is the measure of satisfaction that occurs between a customer and supplier that only they can define...
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General issues of this essay:
Deming 's Philosophy Brief Introduction to Management Deming 14 Point Edward Deming Introduction to Management Introduction to management Life and Accomplishments of Edwards Deming Quality Management Quality Management Quality management Super Management: A Combination of Management Techniques Used Around the World Japan Management Deming's 14 Points Introduction To Market-Based Management quality management
 

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