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A critical review of the ways in which marketing thought is evolving in response to current trends in the services marketing environment.
Essay specific features
Written by:
Joseph S
Date added:
August 26, 2011
Level:
University
Grade:
C
No of pages / words:
12 / 3111
Was viewed:
560 times
Rating of current essay:
Essay content:
However, the original boundaries that existed to define it and distinguish it from the marketing of manufactured goods have become increasingly blurred as most of the products we buy today often include some element of service in them. The increasing commoditization of goods has meant that a point of differentiation for the manufacturer has been to bundle services (intangible benefits) with the purchase (tangible benefit), to the point that it is difficult to separate which is the essential element to the purchaser...
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Service marketing has similarly blurred its own boundaries by adding tangible products and cues to its offering in order to make the service encounter more memorable, this is exemplified through memorabilia and merchandise from theme parks, promotional ‘freebies’ from banks, branded goods from hotels etc...
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