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A Study On The Impact Of Employee Empowerment To Customer Satisfaction
Essay specific features
Written by:
Raymond D
Date added:
July 17, 2014
Level:
University
Grade:
A
No of pages / words:
1 / 237
Was viewed:
2285 times
Rating of current essay:
Essay content:
Although many studies were conducted in various industries there seems to be a lack of research amongst seafarers on cruise ships.
Satisfaction reflects with the kind of motivational factors the company is doing. From the top level management to the lower level.They should give importance to the employees who contributed the company's success...
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Employees are said to be the asset of the company.Specifically, role ambiguity emerges as the most influential variable in the employee-role interface, and employee adaptability is a highly determining factor for the delivery of effective role-prescribed and extra-role performances. Implications for the management of customer-contact service employees and directions for further research are discussed...
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