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Essay

Banking industry

Essay specific features

 

Issue:

Business

 

Written by:

Mark W

 

Date added:

June 11, 2013

 

Level:

University

 

Grade:

A

 

No of pages / words:

13 / 3386

 

Was viewed:

5239 times

 

Rating of current essay:

 
Essay content:

As a service organization, customer service and customer satisfaction should be the prime concern of any bank. Banks believe that by providing prompt and efficient service to their customers, this is essential not only to attract new customers, but also to retain existing ones because customer dissatisfaction would spoil the bank's name and image (uco bank, n...
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A survey was implemented to find out how well customer service bankers function, and the studies have found that the exploratory research was used in order to identify all problems associated with customer service. A casual research will identify the cause-and-effect relationship between the bank employees and its customers by sending out surveys to all customers in order to receive their input on their bank experience...
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