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Benchmarking
Essay specific features
Written by:
Lavern L
Date added:
March 26, 2015
Level:
Grade:
C
No of pages / words:
3 / 588
Was viewed:
5425 times
Rating of current essay:
Essay content:
To compare the services of the IT organization with those being offered by
alternative providers. The aim behind this comparison is to assist the IT
organization to answer questions such as: Are we offering the right services and
service levels? Are there service providers who can do the things we don't want
to focus on?
2...
displayed 300 characters
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To gauge competitiveness of service pricing with alternative providers.
Benchmarking using services as the basis, is different from traditional benchmarking
approaches that use productivity-based parameters such as, ratio of support staff to
workstations, notional cost per workstation, total cost of ownership, and so forth...
displayed 300 characters
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