Benchmarking

Essay specific features

 

Issue:

Business

 

Written by:

Lavern L

 

Date added:

March 26, 2015

 

Level:

 

Grade:

C

 

No of pages / words:

3 / 588

 

Was viewed:

5419 times

 

Rating of current essay:

 
Essay content:

To compare the services of the IT organization with those being offered by alternative providers. The aim behind this comparison is to assist the IT organization to answer questions such as: Are we offering the right services and service levels? Are there service providers who can do the things we don't want to focus on? 2...
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To gauge competitiveness of service pricing with alternative providers. Benchmarking using services as the basis, is different from traditional benchmarking approaches that use productivity-based parameters such as, ratio of support staff to workstations, notional cost per workstation, total cost of ownership, and so forth...
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