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bendigo bank case study

Essay specific features

 

Issue:

Business

 

Written by:

Frank B

 

Date added:

May 10, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

12 / 3095

 

Was viewed:

6363 times

 

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Essay content:

With over 200 bank branches and approximately 2,200 employees, Bendigo Bank has differentiated itself in Australia's financial services marketplace as an innovative service provider ? both at the customer/bank branch level, and organisationally through its Community Bank program ? which has provided local banking to remote Australian communities not serviced by Australia's ?Big Four' banks...
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The bank's focus on communities and exceptional customer service has made it one of Australia's most respected (and, though perhaps strange for a bank, well-loved) organisations. The esteem in which Bendigo Bank is held has also translated into high customer satisfaction ratings and organic growth in deposits and accounts (two immediate measures that are impacted by customer service) that far surpass industry standards...
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