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Call centre Management at Interbank
Essay specific features
Written by:
Ruth T
Date added:
September 16, 2014
Level:
University
Grade:
C
No of pages / words:
5 / 1389
Was viewed:
1719 times
Rating of current essay:
Essay content:
We take as production measure the capacity of the existing group of employes.Based on Exhibit 3 they can serve 1164.3+68= 1232,2 calls per day.(we consider that the employee F can serve 68 calls per day based on exhibit 3).This mean that per 30min interval can serve 1232,2/15=82,147 calls.
Our average required call capacity per day based on the above table is 1405,8987...
displayed 300 characters
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We take as production measure the capacity of the existing group of employes.Based on Exhibit 3 they can serve 1164.3+68= 1232,2 calls per day.(we consider that the employee F can serve 68 calls per day based on exhibit 3).This mean that per 30min interval can serve 1232,2/15=82,147 calls.
Our average required call capacity per day based on the above table is 1405,8987...
displayed 300 characters
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