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Essay

Call centre Management at Interbank

Essay specific features

 

Issue:

Business

 

Written by:

Ruth T

 

Date added:

September 16, 2014

 

Level:

University

 

Grade:

C

 

No of pages / words:

5 / 1389

 

Was viewed:

1715 times

 

Rating of current essay:

 
Essay content:

We take as production measure the capacity of the existing group of employes.Based on Exhibit 3 they can serve 1164.3+68= 1232,2 calls per day.(we consider that the employee F can serve 68 calls per day based on exhibit 3).This mean that per 30min interval can serve 1232,2/15=82,147 calls. Our average required call capacity per day based on the above table is 1405,8987...
displayed 300 characters

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We take as production measure the capacity of the existing group of employes.Based on Exhibit 3 they can serve 1164.3+68= 1232,2 calls per day.(we consider that the employee F can serve 68 calls per day based on exhibit 3).This mean that per 30min interval can serve 1232,2/15=82,147 calls. Our average required call capacity per day based on the above table is 1405,8987...
displayed 300 characters

General issues of this essay:
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