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Carnival Cruise Lines Case Analysis
Essay specific features
Written by:
Joe L
Date added:
May 2, 2011
Level:
University
Grade:
A
No of pages / words:
4 / 1118
Was viewed:
8322 times
Rating of current essay:
Essay content:
In order to gain new customers they need to know who to market. By analyzing customer data they could find out who to focus their marketing efforts on. Carnival felt they did not have to be the IT innovator in the industry. I agree that they shouldn't be the innovator, but they do need to focus more energy on keeping up with the competition...
displayed 300 characters
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One option was to use CRM software. CRM had been a fad that had recently swept the industry, but due to Carnival's conservative stance toward IT they did not follow suit. I think that CRM could definitely help Carnival gather and analyze customer data in order to gain new customers and keep existing customers...
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